Congratulations to Domenic Di Deo, one of Australia’s hospitality leaders

  Congratulations to a very good friend of Profitable Hospitality as he takes on one of the most responsible roles within the Hospitality Industry. Domenic Di Deo formerly National Food Manager, the ALH Group Pty Ltd, has been appointed National Operations Manager of Australia’s largest hospitality company. Dom’s role is the most senior, below CEO [...]

Read the full article →

Two cafe seating layouts – which one will make more money?

This cafe has invested in special furniture to deal with a sloping site. They now have comfortable customers and seats in demand: This cafe is using standard chairs and tables. If you pay for footpath space, make sure every square metre is really usable – relaxed customers stay longer and spend more:

Read the full article →

Games + Pizza = More Sales

There are plenty of pizza-ordering apps for smartphone or iPad, but Dominos have taken it further with some ‘gamification’ to get you making your own and competing with others. Plus of course you can share the news on Facebook and Twitter… Here’s a link for the app download.

Read the full article →

Two Great Blogs – short, sweet and relevant

I’m not a fan of the word ‘blog’ – it puts most people off. Can we call it ‘Latest News’ instead? And I’ve already had a grizzle about why restaurants and bars let their stories and great events disappear. So here are two success stories: First, a club administrator keeps track of events and photos [...]

Read the full article →

Restaurant service lessons from the Apple Store experience

My first time lining up to buy a new-release Apple product – in this case with my ‘fan-boy’ brother waiting for the new iPhone 4S. He’s serious: he heard Steve Jobs live when the iPhone was first introduced, and has been on at least three of these early morning stake-outs. [How many of your customers [...]

Read the full article →

Facebook changes Privacy Settings – again!

The only thing consistent about Facebook is that it keeps changing! An important ‘behind the scenes’ feature is the privacy setting, so only approved friends see your personal information, and you can use Pages and marketing features with confidence. Watch this short video to see the changes, and what you should check.

Read the full article →

Latest Facebook Changes give more control over what’s seen on your News Feed

The official video (below) shows how people can limit the updates they see to those they’re most interested in. For restaurants and bars hoping to be seen in the news feed of their fans, it’s more important than ever to make posts ‘interesting and useful’. Goodbye heavy sales pitches and dull announcements! There are also [...]

Read the full article →

An Example of Video Information your Customers Love: Knife Skills

Given the TV-inspired enthusiasm for ‘chef-quality’ cooking (!!), adding a video about knife skills to your blog, website or newsletter will be sure to attract attention. Here’s a great example from Jamie Oliver; and yes you could do your own, but why not share this one in the meantime* *I’m all in favour of a [...]

Read the full article →

How Can Small Business be Heard on Twitter in the Midst of all the Noise?

I’m a big fan of Twitter, but I know it alarms and mystifies many business people. Listen to this short, excellent advice from the great Gary Vaynerchuk – it may give you another angle to consider:

Read the full article →

Crazy: keeping customers warm in the most expensive, wasteful way possible

We want our guests to be warm and comfortable; so they relax, enjoy themselves, and spend. But using these popular bottled gas heaters defies all logic, especially when utility prices are rising so quickly. At today’s excellent GreenChef Workshop in Sydney, the presenters calculated these things cost $3.50 per hour to run…each! At this restaurant [...]

Read the full article →

← Previous Entries

Next Entries →