Some restaurants, cafes and bars assume staff will hear about everything, and others think that notices and emails are enough. But so many hospitality managers and owners complain that staff don’t listen, don’t care or don’t notice – communication with employees needs a shake up! There are many ways to improve: with print, email, online, [...]
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Tired of the eternal drama between floor staff and kitchen? It’s boring, unproductive and expensive. If you need to make changes, here’s your action agenda: Ken Burgin discusses key areas such as improving the flow of information, revising Job Descriptions, better meetings, more training for floor staff, removing kitchen frustrations and creating a shared understanding [...]
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