From the category archives:

Club Management

Special Free Business Seminars at the Brisbane Fine Food Show: March 11-13

If you can make time to visit Fine Food Queensland make sure you also make time to join this year’s exciting FREE seminar program. Valuable information and education sessions for chefs, managers, business owners and F&B staff of cafes, restaurants, caterers, hotels and clubs. 12 Seminars over 3 days – topics include: Kitchen Cost Control, Menu [...]

Read the full article →

Two Great Blogs – short, sweet and relevant

I’m not a fan of the word ‘blog’ – it puts most people off. Can we call it ‘Latest News’ instead? And I’ve already had a grizzle about why restaurants and bars let their stories and great events disappear. So here are two success stories: First, a club administrator keeps track of events and photos [...]

Read the full article →

Restaurant service lessons from the Apple Store experience

My first time lining up to buy a new-release Apple product – in this case with my ‘fan-boy’ brother waiting for the new iPhone 4S. He’s serious: he heard Steve Jobs live when the iPhone was first introduced, and has been on at least three of these early morning stake-outs. [How many of your customers [...]

Read the full article →

How To Be More Likable – one for the noticeboard

Plenty of great ideas (and reminders) to think about on this long poster – great for management and staff. For a full-size version to print and share, go here…

Read the full article →

29 Ways to Stay Creative

Life is so busy, and it’s easy to forget how much pleasure there is in creating new food, drinks and experiences for customers (and for ourselves). Here’s a quick reminder of how to keep the spirit alive…

Read the full article →

Winners of the Clubs+ Online Marketing Award 2011

At the recent Weddings & Events Management Summit we announced the Winners of the Clubs+ Online Marketing Award. This recognised the work of an Australian club doing great work with their website, Facebook, email newsletter and other social media. The award is jointly sponsored by Profitable Hospitality and the Club Managers Association of Australia. Congratulations [...]

Read the full article →

Key Steps for Protecting your Reputation Online

Are you prepared for negative comments or critical reviews online? When they happen, most people go into an offended, helpless rage – it’s not a position of strength! This video introduces a 3-step strategy to manage your reputation online. It was recorded from the recent webinar ‘Fast-Track Social Media Marketing for Restaurants, Cafes and Bars’. [...]

Read the full article →

20 Ways an iPad can Improve your Restaurant, Cafe, Hotel or Bar

The iPad is light, has a long battery life, and can be used anywhere. The point-and-touch interface makes it easy for people who don’t like computers. Here’s our first list of 20 ways an iPad can improve marketing, management and efficiency in your Restaurant, Cafe, Hotel, Bar or Club. It doesn’t cover the many ordering [...]

Read the full article →