Great Resources for restaurant management: for owners and managers of restaurants, hotels, catering, bars and clubs.

Join the 1st Class Lounge for instant access to more than 1400 management & marketing forms, manuals, spreadsheets & cost calculators.

Plus 100's of in-depth articles with the latest strategies for hospitality management, marketing and profit-building.

220+ DOWNLOADS: Staff Management Forms & Documents 24 Job Descriptions, Performance & Discipline Forms, Staff Manual, Training Resources. . . . keep reading 680+ DOWNLOADS: Work Safety & Food Safety Posters Designed to warn about common hazards and encourage safe work in a restaurant, cafe, hotel, club or bar. . . . keep reading 120+ DOWNLOADS: Restaurant, Kitchen & Bar Management Forms & Checklists for profit & efficiency in a Cafe, Restaurant, Bar, Kitchen, Catering & Functions. . . . keep reading DOWNLOADS: Cost Control & Profit Calculators Powerful spreadsheets & calculators for fast facts. Easy to use & adapt for your style of business. . . . keep reading 350+ DOWNLOADS: Marketing Action & Promotion Professionally written, ready to use: flyers, emails, surveys, letters. We've done the hard work for you. . . . keep reading

How to Manage the Kitchen If You're Not a Chef If you're accountable for the profits of a food operation, you need to know all about how the kitchen works and move in that space with confidence. Here's how. . . . keep reading Honesty Questions for Staff and Management Interviews To find out about a candidates ethics, it's important to probe their experience and dilemmas they have faced in past employment. Behavioural interviewing techniques are the key to doing this well. . . . keep reading The Easy Way to Handle Bookings & Payment for Events Concentrate on the party, not the paperwork. These services are popular & trusted: many customers prefer to book online. Also recommend them to event organizers using your venue. . . . keep reading Party, Wedding & Event Planning Toolbox Function & Event Organizers are always juggling 10 things at once. These 21 great online tools help you work more efficiently at the office or home. Plus free online services customers will love. . . . keep reading How to Write Job Advertisements That Really Work Most of your competitors' job ads are so poorly written that a good ad. can stand out like a beacon. The secret, of course, is to offer benefits that match the desires of the applicants you want to hire. . . . keep reading Healthy Staff Work Harder How much do you need to be 'mother and father' to the staff? Your Duty of Care is much more than just checking for slippery floors; healthy staff will also boost productivity. . . . keep reading More Management Articles

65 Interesting Topics for your Email Newsletter or Blog You've started an email newsletter or blog for the business - now what? Use these topics to add short, interesting posts that will be read and passed on, not ignored. A great way to build loyalty. . . . keep reading How to Use LinkedIn to Promote a Cafe, Restaurant or Bar LinkedIn is a great tool for building connections. It's not just about selling more food or drink, but creating a professional network, finding good suppliers and promoting your reputation. . . . keep reading Chefs: Here's How to Win a Video Contest The winner of the US National Restaurant Association's "Hot Chef" Video contest did lots of things right, and competitors made some obvious mistakes. Here's how you can be a winner too. . . . keep reading VIDEO: How to Create a Business YouTube Channel The #1 video website offers great opportunities to promote your cafe, restaurant or bar. Here's the quick, easy way to set one up with quality content - no camera required! . . . keep reading Great new Google method to promote your business Google is aggressively taking on the White and Yellow Pages. Here's their new service to add moving content to your search listing. The service is free, searchers love it, and it helps you move onto Page 1. . . . keep reading Instant Promotion Videos for your Restaurant, Hotel or Club The future of online promotion is video, and it doesn't have to be complicated. This free online service takes your photos, mixes them with music and even puts them on YouTube for instant fame! . . . keep reading Facebook & MySpace Marketing Updates These two networks have hundreds of millions of members worldwide - what an opportunity! Check the latest examples of how they are being used to promote restaurants, cafes, bars and clubs. . . . keep reading More Online Marketing Articles